Shipping and Return/Refund FAQs
Please allow approximately 3-7 business days for deliveries within Singapore.
You may write in to us at shepherds.shelf@gmail.com, indicating your order number and the correct address. If your order is not yet shipped out, we can rectify the address and send it out at no additional charge.
In cases where your order is already shipped out and then returned to us due to incomplete or incorrect address provided at checkout, you will be notified via email.
We seek your understanding that we will require you to top up the additional amount to cover the cost of mailing it back to you again.
If you are based outside Singapore and wish to purchase our products, do reach out to us at shepherds.shelf@gmail.com with the list of products you wish to purchase and we will make the best arrangements available.
We do not offer refunds at the moment, so do think carefully before committing to a purchase!
In the case where your order arrives to you in an unsatisfactory state, do reach out to us at shepherds.shelf@gmail.com and we will be glad to work out an alternative arrangement.